We make sure to get our customers’ take on what we do and how we do it. We send out mini-surveys after EVERY service call to make sure we follow up on the quality service we deliver. We make nearly 18,000 service calls in a year and we get such AMAZING feedback. Sometimes folks even feel compelled to write a separate letter to get into detail about the friendliness, expertise, or professionalism of our plumbers and heating technicians.
The letter reads: “Dear (Todd) Bates, sir! Hi there! I want to thank you for fixing our bathroom. The other day on Friday afternoon on Jan. 27, 2012. My mother likes the good job you done too! We’ll try not to turn the handle too hard on the tub! Again, my mother and me want to thank you so very much on the good job you did!
“Yours truly, George, Marine Corps Retired–’Semper Fi’
P.S. – Last year Jeremy Braden did our water heater, tell him Hello for me, okay?”
We’ll help walk you through this AWESOME South West Plumbing customer “letter”!
The customer provided mural/poem reads:
My tub drain was blown and my second floor water always ice cold,
My sink was clogged (eww!) and my H2O heater was 21 years old (WOW!)
I needed help right away!
So, I called SWP and was told I’d have service the “very Same Day!”
The two men who came were heaven sent.
The repairs made, worth every cent!
The knowledge, kindness and professionalism of Jesse and Art,
Had me calling ‘em the Dream Team, right from the start!
You can be proud of the BIZ you’ve built over all these years,
For I am a cutomer who has nothing but praise and many cheers.
I’ll spread the word to all,
That South West Plumbing is DEFINITELY the “One To Call!”
—– With sincere appreciation, Shannon S.
Thanks to Shannon for her kind words, poetry, and beautiful drawings! We’d also like to share some more words from some other customers with you. Here’s just a sample of the kinds of kudos we get:
“Your technicians are not only skilled but very personable and helpful. They always leave our home giving us a sense of security that our problems are solved.” — Paul W., Lake Forest Park
“The entire crew was very personable and easy to work with. I appreciated how quickly they were dispatched and began working.” — Diane S., Burien, WA
“We were very pleased with the service we received. Richard was very professional and very pleasant. Excellent experience-best we’ve ever had. South West Plumbing will get our future business for sure.” — Grant S., Normandy Park, WA
“Chris was very friendly, informative, and professional. Knowing the total cost up front before any work was done. Great!” — Kevin K., Redmond, WA
“Hello, I just wanted to give a very appreciative thank you for the great work your guys did for me today. After trying to snake a drain in my house’s crawl space unsuccessfully, I knew I was going to have to contact a pro. My girlfriend had a kitchen magnet of yours and I figured, why not? After two days of our toilet and bathtub backing up into one another, I was freaking out on a Monday night after a very long day. When I finally called, your dispatcher called back promptly and made an appointment for the next day. The next morning, another dispatcher called to say the guys were on their way and would be at my house in about 20 minutes. Richard and Mario arrived right on time and quickly and correctly assessed my situation. Less than 8 hrs. later, we were good to go again and with no extra charges over the original estimate. It’s rare these days to find competent people in any field and it was just a real pleasure having your guys take care of us in such a timely and efficient manner. I will recommend your company to everyone. thanks again and keep up the great work! Sincerely, Roy G.”
“On time. Professional. Explains well. Thorough. Availability on weekend is a big plus. I have confidence in Ethan and South West Plumbing.” — Selena Z., Darrington, WA
“I especially appreciated your plumber’s informative assessment of my situation, problem solving, and honesty. I certainly will sing your praises if the topic arises. Thanks a lot! – Mary O., North Bend, WA