When you call South West Plumbing, whether you live in Seattle or anywhere in King, Pierce, and Snohomish counties, we want you to know that there are certain things that you can expect to get from your plumbing service experience. So, here are the steps and details of what we provide our valuable customers …
What to expect when you call South West Plumbing:
When you have a plumbing or heating need, you want it handled quickly, and efficiently. We want you to know that when you choose South West Plumbing, we plan to take care of everything for you. From the moment you pick up the phone or schedule an appointment online, we are ready to bring our V.I.P.-level service to your door!
Our customer service representatives understand that your problem is their problem too, and that you deserve their attention, courtesy, and respect… We appreciate that you have chosen to call us and we will work quickly to get the information necessary for getting a service technician to your home.
Before the technician arrives, our professional dispatchers will contact you… They will call to verify the time of your appointment and ask the right questions to help clarify the nature of the service call.
We work fast in getting our fully uniformed technicians to your home or business… It is important that you know you are dealing with an official representative of our company, so our techs will offer you their business card at “Hello”.
Your tech will then perform a cursory examination of the problem… This may include asking the necessary questions to help identify the best way to address the issue.
Once the diagnosis is complete, our service tech will explain the steps necessary to correct the issues presented, all of the options available to you, and the cost… We want you to be able to make an informed decision about the plumbing or heating work.
Once the best course of action has been determined, our technician will ask you to sign an “authorization to proceed” statement… This assures both of us that we have an agreement and that we both understand what work is going to be done.
Now we get to work… We welcome you to watch our top flight techs do their magic.
During the service call our tech will ask permission to perform a complete plumbing or heating system inspection… This is a service that we offer to all of our customers.
Once the repair or replacement is complete, we will show you our work… We will explain the proper operation and maintenance of the fixture or appliance and ask if there are any other questions concerning the work.
Shortly after the service we will give you a quality assurance call to check on the service that you received…
The Founder and President of South West Plumbing, Bill Buckingham, has always lived by these words: “If you are ever dissatisfied with the products or services offered by South West Plumbing, We will do whatever it takes to make it right!” Each of us here also lives by that credo, assuring you that we will be there for you whenever you need us, every day, every night, winter, spring summer or fall…South West Plumbing… The 1 to Call.