Plumbing Questions in Seattle, WA
Below are some of our frequently asked questions and answers. If you can’t find an answer to your question, we’re available 24/7, year-round to address your concerns. Just give us a call at 206-932-1777
Our main office is located in Renton but we have the ability to dispatch trucks from all over the greater Puget Sound. If you are located in the King, Snohomish, or Pierce Counties* call us, we can send a technician right to your door!
*If you live in one of these counties but are not accessible by bridge (I.e. Vashon Island) we apologize for any inconvenience but are unable to service your location.
Our Customer Service Representatives are not certified plumbers or technicians and therefore cannot give estimates or quotes over the phone. We dispatch our certified plumbers to you so they can provide you with an accurate quote since we charge by the job and not by the hour. Every situation is different and we would not want to mislead anyone with a phone quoted price.
A dispatch fee is the minimum charge for sending a certified plumber or heating technician to your home to inspect/identify your problem and the best fit solution. This is a flat rate fee and is not related to the day or time of service, or the distance your technician traveled to get to you.
We are a 24 hour-a-day, 7 days-a-week company. YES, we work weekends and holidays and NO EXTRA CHARGE. Weekends and holidays are, for all intents and purposes, regular workdays for us.
Yes! But it is important to note the difference between a guarantee and a warranty. South West Plumbing has both warranties on products and guarantees on our work. We guarantee quality service, which is a promise to you that we will do the job right every time. South West Plumbing is committed to serving you in a fast, friendly, and efficient manner, and we stand by our commitment.
Our certified plumbers are dispatched remotely from locations within the three counties we serve; they are rarely at our offices. Also, every plumbing situation is fairly different. This is why we insist upon sending someone to your home to properly investigate the situation, explain it to you, and give you the solution on what should be done. With over 40 fully stocked trucks serving the King, Snohomish and Pierce counties, a technician is just a phone call away. Click here to visit our “About” page and read more about our process.